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1.2 Based on 42 reviews
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    • Confident deception 2
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    • Automatic enrollment 11
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    • I did not like it and never going to use them again 6
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Cancelled account in July received refund for that month but they proceeded to charge my account next two months. Credit card company is dealing with them now. STAY AWAY FROM THEM! Tried calling all I got was this is not a working number. Can't imagine what they do to senior citizens or others that do not monitor their credit card purchases. One of the worst choices I gave ever made in choosing a credit report company. Should have tried free... Read more

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Each time I wish to "lift my security freeze" I try to log into my website credentials, which are always wrong despite the fact that I use strong password management software to track them. Password retreieval procedures never work, so I'm relegated to calling in. I always end up in another country with customer service reps who clearly don't speak English as a primary language, making an already frustrating and difficult process worse. They... Read more

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STAY AWAY - very deceitful , charge for $1 to verify account but doesnt mention anywhere the $19.95 monthly enrollment !!! once again stay away from this company. do not do any business with them, customer service is horrible !! since im required a t least 100 words to say that IM PISSED then here is more filler text. once agian DO NOT do any business with this company, anywhere you see their name. you WILL be enrolled to monthly charges without... Read more

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Using the url annualcreditreport.com you can access your free report from experian and equifax but not transunion. Transunion makes you fill out three steps to verify your identity and then asks for a credit card number for credit score and credit monitoring. Customer Service claims I already accessed the report, when in fact I did NOT. Neither the rep from customer service, nor her supervisor, Letty, employee ID 2688, could assist in anyway.... Read more

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some company reported me deceased to transunion. I called them they asked all the questions of me to get into my report but refused to repair report and refused to give me the company name so I could clear it up. they said the only way they would remove deceased from my credit is to have Social Security send them a special form. I called social Security and they said they have a form they send IF THEY had reported me deceased, but they had not... Read more

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On 3/25/2015 I used TRANSUNION to check my credit score. At that time I was charged $1 to verify my credit card and identity. What I didn't know is I was automatically signed up for a $17.95/mo recurring fee that changed to $19.95/mo this year. I'm a busy person... and did not notice this until my credit card company notified me of suspicious activity. I was never made aware of this service by TRANSUNION. I was not notified on a monthly basis... Read more

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When I called and spoke with two people, they finally agreed to cancel me. They said an email would come in within the hour. The next day still no email. I called customer service and they REFUSED to send me a cancellation confirmation email. The person I spoke with said he 'promises' i've been cancelled. They WILL NOT send me any proof that my account was cancelled. They said it is against policy. They're still pushing that I owe the charges... Read more

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All I wanted was my annual free credit report...now I'm being charged $9.95 per month for something I did not agee to or purchase. They refuse to refund full amount when I call them. And I said, "your a credit agency doing this? All I can think is that its hidden or not made clear ( deceptive), that your signing up for a service with a reoccurring charge. Im shocked!!!

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Not really a review but I have been looking for an apartment and I found 1 on Craigslist so I replied to the post and got a response. There was a link in the email to this TransUnion site. I'm just trying to see if this apartment is legit and not a scam

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deceptive business practice. they send you a receipt for your $1.00 purchase to freeze your credit report. NOWHERE do they tell you it's a trial and that you will be subject to 19.95. i called to cancel, and the lady directed me to two places where they state the $19.95 charge. Honey, it's in the FINE print. When are the terms of a business transaction in the fine print? Stay away from this company. It's difficult to figure out what they... Read more

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