TransUnion
Reviews and Complaints
Miami, Florida
Report indentity left
Nothing, nobody decided to speak to me !!! They suck need better service , would not recommend to anyone!!!
User's recommendation: Don’t use. And lock your social with the IRS.
Mobile, Alabama
To follow a dispute
Make things easier, quicker and less painful and be more patient with the customer when you working on something important
Boca Raton, Florida
Dropped my credit by 164 points in one day
- - Air Ref misdiagnosed; a high-voltage wire near a low-voltage wire sparked and I paid for repairs.
I put in a charge dispute with a company named Air ref. I have a contract with them for my Air Conditioner, which is only four years old.
They sent a repair man who misdiagnosed and placed a high voltage wire on top of the low-voltage wire that ended up burning through and literally giving off sparks that could have caused a major fire. I hired a ac company to come out and repair my AC?out of my own pocket. This company provided me with a letter stating what happened. When I called Air Ref they said that that repair man was no longer with them.
Clearly they do not vet their repair men before they send them to your house.
I put in a dispute and because of that Trans Union lowered my score by 164 points. Ridiculous!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransUnion Data Breach – 24 Months Monitoring Is a Joke
- - TransUnion exposed my SSN and birth date in a cyber incident.
- - Demand 10 years of monitoring and $10,000 in legal action.
Take Trans Union to court!
ONLY 24 months of free credit monitoring.
This is an insult to consumers. TransUnion knows very well that a stolen SSN can be used to commit fraud for the rest of a persons life not just for 2 years. They profit off our personal data, but when they fail to protect it, they try to wash their hands with the bare minimum.
I am demanding 10 years of credit monitoring at minimum. I have reported this breach to the FTC, DOJ, FBI, BBB, North Carolina Attorney General, and I am pursuing legal action in small claims court in Union County, NC for the maximum amount of $10,000.
TransUnion has shown they do not care about consumer protection, only their bottom line.
If you were impacted, dont settle for their weak response report them and demand accountability.
Anthony R. Sutton
Matthews, NC
- Credit check
- Breaches
Preferred solution: demanding 10 years of monitoring,
User's recommendation: Don’t use TransUnion
Frankfort, Kentucky
Score dropped for no reason
I checked my score a few months back and just checked it again and my score dropped nearly a hundred points for no reason I have NOT done anything to affect it
New York, New York
Terrible
Website login is terrible. Phone call service is terrible. They got hacked and SS# and DOB and name was accessed in the *** Just terrible.
User's recommendation: DO NOT USE THEM IF YOU CAN AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransUnion Credit Score Mistake
- - Credit score fell from 791 to 600 after opening a new account.
- - There were long holds.
- - TransUnion error; dispute charge and activation failed.
My credit score was unexpectedly lowered from 791 to 600 after opening a new account. To address this issue, I called customer service and waited on hold for ages, but no one answered.
Next, I attempted to resolve the matter online by filing a dispute.
The website prompted me to create an account, which I did, and I was charged $26.20 in the process. However, my account could not be activated due to incorrect information. To resolve this, I was instructed to call customer service again.
I called and waited for another 30 minutes, but once again, no one answered.
Now, I am unable to get a refund for the $26.20 charge because I must resolve the account issue first, but I cannot get any assistance from your customer service team. As a result, I am stuck paying for a service that I cannot use and have not been able to resolve.
In summary, TransUnion made an error, and I have paid for it without receiving any resolution.
- Impossible to talk to customer services
- Online services dont work
Preferred solution: Full refund
User's recommendation: Worst Customer Service ever
Dispute
- - Please call me at 361-396-**** regarding my credit report.
- - My credit report was pulled without my permission and I was not given any instructions.
I need to speak to somebody. 361-396-****.
Call me. its about my credit report.
My credit report being pulled out not giving me any instructions and I did not give them permission. Just please call me regarding this situation 361-396-****.
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Verified ReviewerDispute
I am working very hard to get my credit fixed. I sent a letter, received one back; it's a charge off from Capital One.
I will send it.
I'm hoping this will resolve it. Warm regards, Kim
User's recommendation: Yes!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to correct my credit report
The current issue with my report is not right they got report from. I dont know when but none of the stuff been removed and nothing it might be. I need to speak to someone.
User's recommendation: My recommendation to for the customers to keep up with the report
Fort Wayne, Indiana
Never answered my call
- - Couldn't access my account; old email unavailable.
- - 2.5 hour wait; no one answered; support closed.
- - Long wait and loud music caused a headache.
I called for assistance to access my account since I no longer have access to my old email address and waited 2 1/2 hours and no one ever answered my call and my issue is still not resolved as now, they are closed. I stayed on the line since I waited so long. I have a headache from the awful music they play and wasted precious time I dont have.
User's recommendation: Don’t waste your time
Totally useless
When I called all I could get if you called for one of theses got to this number. What ever item you tried again all you got was the same answer. I finally gave up.
Booneville, Mississippi
Fraud
Rejected for credit card I didnt apply for. Agent was helpful and informative and helped me to freeze my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInappropriate reduction in credit score
- - Summit Bank renamed to Burke & Herbert.
- - TransUnion cut my score 8-9 points after opening a new account; correction promised but not yet applied.
My banking institution, Summit Bank, changed its name and is now Burke & Herbert. In that process, TransUnion dropped my credit score 8-9 points for opening up a new account!
I've been told by a bank manager that the reduction will be corrected.
To date, it has not been corrected! When will this occur and why was it inappropriately reduced by TransUnion?
User's recommendation: Keep a close eye on your credit scores from TransUnion, Experian and Equafax !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy score in the last 6 months. 54points
My credit score dropped 54 points in the last 6 months. I have had no late payments.
I need help with the process. I'm 83.
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