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Contact TransUnion Customer Service

How to Reach a Person at TransUnion

Verified Contact Information

Toll-Free Number:

  • 1-800-916-8800
Call Now
Send Message

Customer Service:

  • 1-800-663-9980
    Canada
  • 1-888-909-8872
    Credit Freeze
  • 1-800-888-4213

Jobs/ Career:

  • 1-312-258-1717

Legal:

  • 1-866-310-8783
    Privacy Inquiries

Customer Service:

contactdesk@transunion.com

Investors/ Franchising:

investor.relations@transunion.com

Jobs/ Career:

careers@transunion.com

Legal:

privacy@transunion.com
Privacy Inquiries
privacy+authorizedagent@transunion.com
Privacy Inquiries

TransUnion Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular TransUnion Phone Number
1 (800) 916-8800
Average Hold Time
00:05:27
Average Calls duration
4 minutes
Most Popular TransUnion Email Address
contactdesk@transunion.com
TransUnion Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (19% reported full resolution)
View full overview

How to Contact TransUnion?

TransUnion offers a selection of TransUnion phone numbers to cater to diverse needs. If you encounter difficulties with account login or have a general question, contact TransUnion at their dedicated support line at 1-877-322-8228. For comprehensive credit management, including credit freezes, fraud alerts, disputes, and credit report inquiries, the TransUnion customer service team can be reached at 1-800-916-8800. Similarly, if you are interested in TransUnion Credit Monitoring, a subscription-based service, you can further seek assistance using the TransUnion contact number, 1-855-681-3196. Likewise, if you require support for fraud victims, the dedicated TransUnion phone number live person is available at 1-800-680-7289.

Currently, the TransUnion customer support team does not work 24 hours. Despite the unavailability of the 24-hour service, it does operate throughout the week during specific TransUnion customer service hours. Spanning from Monday to Friday, from 8 AM to 9 PM ET, and weekdays from 8 AM to 5 PM ET, the TransUnion customer service hours are professionally designed to provide top-notch service. During these timeframes, the TransUnion customer support team is available to address inquiries and assist with credit and identity matters. This structured schedule ensures that the customers receive attentive and professional support from TransUnion Direct when they need it the most.

TransUnion mailing address is 555 West Adams, Chicago, Illinois 60661, United States. This TransUnion contact detail plays a pivotal role as the central hub for TransUnion corporate operations, overseeing and managing various aspects of the company's business endeavors. It also serves as an official TransUnion address for matters related to TransUnion's corporate affairs. You can also contact TransUnion via its mailing address for customer service inquiries and support for a more efficient and tailored response during TransUnion hours.

PissedConsumer Club

Contact Information

TransUnion Website:

TransUnion Help Center:

Corporate Office Address:

Trans Union LLC
555 West Adams
Chicago, Illinois 60661
United States

Other Info (opening hours):

Mailing Address:

TransUnion Data Privacy

P.O. Box 130

Woodlyn, PA 19094


Hours (ET):

Monday - Friday: 8:00am - 11:00pm

Saturday - Sunday: 8:00am - 5:00pm

More contact details

How Customers Rate TransUnion Support?

3.0 / 5
Needs improvement

Based on 1.2K calls to TransUnion customer support through PissedConsumer.com and 2 survey responses.

Total Calls
1.2K
Avg Call Duration
04:07
Issues Resolved
19%

Why Customers Call TransUnion?

Top Reasons of Customers Calls

  • Payments and Charges 34%
  • Product/ Service 20%
  • Request for Information 15%
  • Account 14%
  • Customer Inquiries & Issues 12%
  • Activation/ Cancellation 1%
  • Return/ Replace 1%
  • Cards 1%
  • Staff <1%
  • Shipping and Delivery <1%
  • Website/ Application <1%
  • Employment <1%
  • Fraud & Security Issues <1%

Payments and Charges

34%
  • "Credit score"
  • "Credit freeze pin number"
  • "I need a copy of my credit report"

Product/ Service

20%
  • "Lift freeze on accounts temporarly"
  • "Lift my security freeze for 1 day"
  • "Unfreeze my account"

Request for Information

15%
  • "Checking to see if you have freeze on my credit report"
  • "Questions on my credit your sent recently"
  • "Update contact info delete old contact info"

Account

14%
  • "Verify I am alive"
  • "I have a first Horizon bank acct that I paid off in July 29,2025 that made my score go down and it's still affecting my my score and haven't gone up"
  • "Went to T mobile and they said there is a block on my account I want to unblock my account please"

Customer Inquiries & Issues

12%
  • "Ss# was compromised"
  • "to report a death"
  • "Received an email"

Activation/ Cancellation

1%
  • "Trying to activate credit monitoring"
  • "Cancel subscriptions"
  • "Cancelar la suscripción"

Return/ Replace

1%
  • "Someone has changed the contact info on my account and unfrozen it fraudulently."
  • "name change alert"
  • "To get phone nimber changed"

Cards

1%
  • "Barclaycard/Mercurycard"
  • "Rec'd letter about credit card application that we did not submit"
  • "I want things updated , my credit card balances are not showing accuracy nor is my balance correct for my credit limit increase"

Staff

<1%
  • "Cxl service"
  • "Service question"
  • "Services"

Shipping and Delivery

<1%
  • "I believe you had the wrong address for me."
  • "I disputed an item, i didn't get any fed back , trying to get home loan, need to remove the dispute"

Website/ Application

<1%
  • "Someone notified me that an application was done in my name"
  • "Problems with background check for application"

Employment

<1%
  • "Employment"

Fraud & Security Issues

<1%
  • "Fraud"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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