TransUnion Reviews

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TransUnion - Deceptive
I went to Transunion to be sure my credit was unfrozen. When i tried to get information it lead me to create an account (as does all the other reporting companies) When filling out the account I was asked for a credit card number. I wondered why so I looked at the FAQ...
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6 comments
#2061989

Same thing just happened to me. Very misleading web site and a reprehensible practice by a company that tracks credit and supposedly protects you from abuse. I am disgusted.

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ID
#2199701 Review #2199701 is a subjective opinion of poster.
Product
Transunion Website
Pros
  • Confident deception
Cons
  • Deceptive website and charges
  • Horrendous customer service
Loss
$25
Preferred solution
Full refund

YOU WON;T GIVE ME A REAL PERSON.

tried to help you out by giving you a fraudulent person trying to apply for credit several times and you won't give me a real person, SO ----YOU, ***
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ID
#3124191 Review #3124191 is a subjective opinion of poster.
Location
Ludlow, Pennsylvania
New Reviewer

Unlock my account

There are no choices on the automated system to get a new pin. I forgot my pin and unable to do it. There are no live representatives to all d with difficult issues that the computer doesnt understand. Its a complete waste of time. And theres a charge of 1$ just to get info not given by on line computer chat.

User's recommendation: A waste of time.

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ID
#3091538 Review #3091538 is a subjective opinion of poster.
Location
Vacaville, California
New Reviewer

Something on credit report that I don't have

My credit report is showing that I have a student loan and I dont have one. Im trying to get more information
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ID
#3060226 Review #3060226 is a subjective opinion of poster.
Location
Youngstown, Ohio

Unlock freeze

After giving all of my personal info as well as front and back of my license, yet they could not assist me which should of been stated at the beginning of my call. I feel hacked again

User's recommendation: After verifying pertinent info that should be enough.

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ID
#3045549 Review #3045549 is a subjective opinion of poster.
Location
North Bergen, New Jersey

Website

Verification sometimes causes you to get locked out and who needs it anyway its retarded. Also, there are days you cant refresh your report. Also, the subscription service Credit Report does not match the the report thats attached to your profile with your bank. Also on the bank one, when you enter in numerical values to affect your score----Thats not what happens when you follow through with attempted corrections on your account. For example 'lower' the balance on a card, and it tells you that your score will go up by almost 100 points---that does not happen!!!!! This company clearly acts in secrecy.

User's recommendation: Complain to government.

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ID
#3019022 Review #3019022 is a subjective opinion of poster.
Location
Calgary, Alberta
New Reviewer
I had to join Trans Union's monitoring service at 24.95 just to file a dispute of inaccurate information on my credit report. I called their support number to question this charge and have it removed. I am partially deaf and can't understand anyone with a foreign...
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ID
#2951047 Review #2951047 is a subjective opinion of poster.
Pros
  • Hard to talk and transferred to a person
Cons
  • Bad customer service communications
  • Scoring system designed to keep scores low
  • No assistance
Loss
$25
Preferred solution
Full refund

Yo Yo credit score for no reason

About three months ago my Transunion credit score went down over 70 points for n reason. About a month after this happened my score went up over 70 points for no reason. About a week ago my score dropped over 70 points for no reason. The other two credit agencies had my score level during this time. Called Transunion but they stated that the scores are calculated by their software and do not know.

User's recommendation: Be aware that this can happen to you.

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ID
#2919205 Review #2919205 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

TransUnion giving bad references- 3rd time- Dropped my score

To Credit Karma September 14, 2021 FYI I am sending a letter to TransUnion and my closed account Pandora, my credit score went down drastically because of TransUnion giving very bad references of myself. This is third time TransUnion is messing up my credit score. With no reason . I am trying to build my credit and they are always doing something to make me look bad. 38 points dropped my score This is ridiculous, I have to waste my time in writing letter and trying to proof I am a good, responsible consumer, never being late or missed payments. Account: Pandora/Synchrony Thanks Gladys Aguilera M: 770940****
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ID
#2872486 Review #2872486 is a subjective opinion of poster.
Service
Transunion Credit Report
Preferred solution
PLEASE FIX MY CREDIT SCORE, NO REASON FOR THEM TO GIVE SO BAD REFRENCES ABOUT ME, DROPPED 38 POINTS MY SCORE BECAUSE PANDORA CLOSED MY ACCOUNT WHEN NEVER LATE OR MISSED PAYMENTS WITH THEM

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlock my account

TransUnion - Unlock my account
i have as fraudelent secondary email on my account and cant get into it im trying to unlock my credit file and get in my account how do i get a reset passcode

User's recommendation: needing help nd cnt reach anyone.

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ID
#2845234 Review #2845234 is a subjective opinion of poster.
Preferred solution
access to my transuion credit file and the 2 step email i have no clue who put that on there also i sent in my identtiy theft reort for verizon and icc manasgement group those are disputes that are fraudelent and need off

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bankruptcy to be removed from my credit report

The Bankruptcy was discussed and I asked it to be removed from my credit reportthey were going to file a dispute
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ID
#2813224 Review #2813224 is a subjective opinion of poster.
Preferred solution
My bankruptcy removed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Paid 2 months still no information

Update by user Sep 21, 2021

Still nothing and no way to contact them. They have it rigged to take your money and if their system fails, too bad for you.

You spend hours trying to get it fixed or trying to get your money back. Total scam.

Original review updated by user Aug 20, 2021
Paid $40 for my credit information. I am computer savy and I can't bring up the information online as promised. I called customer service and was passed to 5 people who did the exact same thing = zero results. I asked for an email or higher-level person and was denied by 2 people. I went to Facebook PM to try to get corporate. Promised I would get satisfaction. Still nothing. They took my money and gave me zero.

User's recommendation: DO NOT ENGAGE OR GIVE TRANSUNION MONEY.

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ID
#2792998 Review #2792998 is a subjective opinion of poster.
Cons
  • Totally ineffective customer service
Loss
$40
Preferred solution
Full refund
New Reviewer

Was signing up with Kredit Karma and was somehow deviated to Trans Union Credit Report under the impression I was signing up for subscription to Tans Union.

Need to cancel my subscription acct. which was erroneously activated and charged ($21.28) to my Capital One Master Card on Monday, August 2, 2021. Your immediate and expedited attention to this matter is appreciated.
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ID
#2735912 Review #2735912 is a subjective opinion of poster.
Cons
  • Unauthorized charges
Loss
$21
Preferred solution
Full refund
New Reviewer

No help

She could not help me when I wanted her to look into a discrepancy on my credit report n when I asked her to speak to supervisor she said they wouldnt be able to help me either because I didnt know the account number but it was not an account it was a discrepancy on my score. No help, she sent me a copy of my credit report.
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ID
#2704622 Review #2704622 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This needs to be seen by the public

i had a dispute transunion exposed my credit files to Syncrony Bank while my credit files were freezed .That s not sapposed to happen under any surcumstances . So what the purpose of a freeze if they do that????? I Had some disputed item which were removed .So i dusputed a few more item the items removed last time they went to my creditors capital and us bank said they are reportings accurate But in trans union policy said if you were a victim of fraud its not my fault the charge off im seeking for a law suit and 2 more complaints for a discharged bankruptcy and complaint against themdthey sucko them
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ID
#2693995 Review #2693995 is a subjective opinion of poster.
Location
Crete, Illinois
New Reviewer

Notified that someone put in request for change of address that was not me

I don't know if there is still a problem. The message I received was to a phone number I no longer use for business. The person I spoke to said they had no record of there being a call.
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ID
#2621064 Review #2621064 is a subjective opinion of poster.
Location
El Segundo, California

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