TransUnion
Reviews and Complaints

The way this issue could have been handled better is by connecting me with a live agent instead of a computer. I am very unsatisfied with the options given to me to resolve how my credit score decreased by 98 points when everything there is in good standing.

So if you can help me with that, it would be great. I can be reached at 76rosario.maria@***.com and 980-435-****.

I noticed that I have severe delinquency on my accounts. I am always early with payments and I have no idea why your company states otherwise.

The company keeps hanging up - the number provided by this site puts me back into the same loop that all other numbers obtained put me in - the recorded man asks a slew of verification questions and then says, 'Thank you, goodbye' - I never get to speak to a person. I needed a quick resolution, but it was impossible.

I only have the free service related to multiple data breaches. Although I would like to know what is being reported in my credit, I cannot afford the service.

I feel that my credit score was unfairly burdened by 83 points. We were not informed about a late payment on an account we thought we had frozen, so we didn't even know to check it.

It was a small amount and it burdened my credit score by 83 points, which seems to be far more than would be deserved, even if the payment was late. It was a very small amount.

Please make it not harm my credit score so much. Thank you very much.

Denied credit from Allstate Ins co & need copy of my Credit Report, to find out why I was denied credit

Somehow someone ran my credit besides the one that I did to try to switch my vehicle and I don't know how that happened without my knowledgement

You guys helped me with no problem and I am very thankful who ever helped me was very patient with me and fixed my problem fast I love it because everyplace I have called gave me a issue with updating my account

Tried to explain to rep the process the rep followed last month that was smooth and easy for all. The rep was busy yelling, yes YELLING and saying it had to be done another way. When I requested to speak to her supervisor she said he would tell me the same thing and put me on a series of holds.Worst cs ever!!!

Will call again when I have more time to navigate the system. My question was very generic about credit scores.

TransUnion failed in every way possible. At 80 years of age, I've experienced many substandard customer services, but that was the worst.

I have my credit information frozen on TransUnion to protect my privacy. The process to log into their account does not work, and their customer service is unreachable.

It's amazing how a company that profits off our personal data can develop such a poor website and disregard individual consumers' needs. They should be ashamed.

I could not log in today. Your website just stalled out and I could not unfreeze my account.

I tried my husband's account - same thing. I called and waited on hold for over an hour with no response.

My bank is waiting for this to unfreeze so they can pull credit. This is NOT helpful!

Called to find out why my score went down when I paid down balances on credit card and was told that would damage my score. All other factors were trending in the positive direction.

Confusing explanation. I asked what to do to maintain a high score and was told "we don't advise". I consider that irresponsible since TU they do report a score. Agent transferred me to someone else.

Had to reenter information and then got disconnected. No call back after disconnection

Nerver verified freeze was temporary lifted for 24 hours

Automated system kept repeating the same information they never verified that the freeze has been lifted for 24 hours. I will have to call back in again is my third attempt to lift a freeze for 24 hours on my account.

Your automated system hung up on me! No wonder you have pissed off callers!It would be real customer service if a person to talk to someone every once in a while!

Thats ok I would deal with your company again!

I dont need a got or words to tell you how sorry your company is! I dont have anything else to say to your company!