TransUnion
Reviews and Complaints

Tried to explain to rep the process the rep followed last month that was smooth and easy for all. The rep was busy yelling, yes YELLING and saying it had to be done another way. When I requested to speak to her supervisor she said he would tell me the same thing and put me on a series of holds.Worst cs ever!!!

Will call again when I have more time to navigate the system. My question was very generic about credit scores.

TransUnion failed in every way possible. At 80 years of age, I've experienced many substandard customer services, but that was the worst.

I have my credit information frozen on TransUnion to protect my privacy. The process to log into their account does not work, and their customer service is unreachable.

It's amazing how a company that profits off our personal data can develop such a poor website and disregard individual consumers' needs. They should be ashamed.

I could not log in today. Your website just stalled out and I could not unfreeze my account.

I tried my husband's account - same thing. I called and waited on hold for over an hour with no response.

My bank is waiting for this to unfreeze so they can pull credit. This is NOT helpful!

Called to find out why my score went down when I paid down balances on credit card and was told that would damage my score. All other factors were trending in the positive direction.

Confusing explanation. I asked what to do to maintain a high score and was told "we don't advise". I consider that irresponsible since TU they do report a score. Agent transferred me to someone else.

Had to reenter information and then got disconnected. No call back after disconnection

Nerver verified freeze was temporary lifted for 24 hours

Automated system kept repeating the same information they never verified that the freeze has been lifted for 24 hours. I will have to call back in again is my third attempt to lift a freeze for 24 hours on my account.

Your automated system hung up on me! No wonder you have pissed off callers!It would be real customer service if a person to talk to someone every once in a while!

Thats ok I would deal with your company again!

I dont need a got or words to tell you how sorry your company is! I dont have anything else to say to your company!

Transunion reported my main credit card as a closed account. I disputed this, as it is an open, active account.

Their response was to delete the account entirely! They refuse to rectify their error, despite repeated requests.

My account still shows on the other two bureaus, it is entirely Transunion's mistake. Extremely unhelpful customer support!

product for paying for credit report access price is too high and reports when paying for a 3 bureau report is only annually this is ridiculous when needing access to updated reports on all three thought that was what I was paying for but does not inform you before paying for the product.do not purchase the 3 bureau report product is it not daily access to updated information. Once again the consumer get shafted.

I've paid off a mortgage and a refinance loan around 7 or 8 years back plus numerous car loans and Transunion is telling me that it doesnt count towards my score. I had an 827 and everything is on autopay but my score continually goes down.

No one can give me an answer as to why this is happening. I'm 72 and never missed a payment in my life.

Complete joke. Removed an account from my file and made my score go down substantially.

Told me they didn't. LOL, I am holding in my hand the document that tells me they did. Asked to speak to a manager or a higher level of support person (Lucy was messaging someone to help me and was fairly rude), and was told I could not. Then she hung up.

And you want me to pay for your service? Yeah, no.

I first spoke with a representative, PREMILA. She could not help.

I asked for a supervisor. His name was Sunny. They keep saying they understand but they dont. So frustrating.

I thought two people were there to help. But youre just sitting there reading notes.

Youre not involved you do not know how to help the consumer. I am so agitated about whats going on with my credit.

They charge $.99 to know your credit score. Equifax and Experian do not charge money.

Unable to update the address, the interface does not work. Unable to download or save the credit report, the interface does not work.

A woman hung up on me, even though I was polite while trying to resolve these issues over the phone. They are an example of capitalist greed and disservice.